Order Confirmation & Dispatch
As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.
Typically, we'll dispatch your order within 1-2 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days. Personalized items can also take longer depending on the product, typically 4-6 business days.
Once your order has dispatched from our warehouse, you'll receive shipping confirmation within 24 hours of your order leaving our warehouse.
Shipping rates
*We pay import duties and taxes on all orders*
Standard Insured shipping
Cost: Free
General Delivery Timeframes
Delivery timeframes will vary dependent on your location and the items you've ordered.
In general, these are the delivery timeframes you can expect:
- 7-14 Business Days - USA
- 7-12 Business Days - UK
- 14-18 Working Days - AUS
The above is intended to be used as a guide, and may not apply in all cases. Many factors can effect the delivery time which are not in our control like the current level of packages the shipping companies can experience at any given time.
PO Boxes, APO/FPO and Territories in the United States
We accept orders shipped to PO Boxes and APO/FPO or US territories.
* PLEASE NOTE THAT STATED DELIVERY TIMES ARE BASED ON THE DATE OF SHIPMENT
A signature is not always required for delivery, and if no one is available to accept the delivery, our carriers may attempt to leave the shipment with a neighbor or at a safe location. A card may be left behind to inform you or to confirm that the package has been returned to the local depot. You can then contact them to arrange a time to pick up the package or reschedule the delivery date.
Other Terms & Conditions
- If you happen to miss the delivery, you will be required to pick up your item(s) from the shipping company.
- We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the shipping company for more accurate timeframes.